Question 1

Do links or files ever expire?

Accepted Answer

Never. Deliveries stay live indefinitely so clients can come back months later without chasing you for new links.

Question 2

Can I use my own domain?

Accepted Answer

Custom domains are coming soon. You will be able to set up domains like files.yourstudio.com on the Pro plan.

Question 3

Is there a free plan?

Accepted Answer

Absolutely. The Free plan is free forever with up to 10 active projects and our default branding.

Question 4

What makes this better than Drive or WeTransfer?

Accepted Answer

Handoff is purpose-built for creative teams: branded delivery pages, analytics, no expiry, and client-ready presentation out of the box.

How can we help?

Getting Started

Features

Billing & Plans

Files & Uploads

Security & Privacy

Troubleshooting

Contact Us

How can we help?

Getting Started

How do I create my first project?

What is a delivery link and how does it work?

How do I upload files to a project?

Can I use HANDOFF for free?

How do I customize the branding for my deliveries?

Features

What analytics and tracking features are available?

How do email notifications work?

Can I control access to delivery links?

How does password protection work?

How are files displayed to clients?

What customization options are available for delivery pages?

Can clients download all files at once?

Billing & Plans

What plans are available and what do they include?

Can I upgrade or downgrade my plan at any time?

What happens if I cancel my subscription?

Do you offer annual billing or discounts?

Files & Uploads

What file types and sizes are supported?

How long are files stored?

Is there a limit to how many files I can upload per project?

Can I track which files my clients download?

How can I track my storage usage?

Security & Privacy

How secure are my files?

Who can access my files?

Is my client data private and secure?

What happens to my files if I archive a project?

Troubleshooting

My file upload is failing or stuck. What should I do?

My client says they cannot access the delivery link.

Why are my branded elements not showing up?

I'm not receiving email notifications. How do I fix this?

Contact Us